American Express hiring Work from Home Travel Consultant Travel & Lifestyle Services Upcoming 2023 Hiring in Indianapolis, Indiana, United States
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Because these positions don’t tend to require any type of in-person interactions, you can usually do them 100% remotely. American Express occasionally looks for recruiters to work from home on a temporary basis when the company needs to fill open positions, particularly for its busiest periods, like through the holidays. There are a few different potential work from home positions in American Express’ financial department, although most of them are managerial. Sales managers for American Express often work on-site, but there have been reports of some getting to work a mostly remote schedule or at least a part-time remote schedule.
I also can’t determine if each week of training is a full-time schedule or what type of hours you should expect to work. American Express is a bit hush-hush on its actual training process, but from what I’ve gathered from past and current workers who review the jobs on the web, there does appear to be one in place. This is a company known for their exceptional level of friendly customer service. There’s a bit of selling that will be asked of you, but American Express puts solid parameters around any selling you’ll do to keep it appropriate and relevant. You won’t have sales quotas to meet, but there are incentives in place to motivate you to sell when it makes sense with a customer.
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Your duties will include answering questions, solving problems creatively and providing “extraordinary” customer service. In other words, they work in customer service and are available to address customer concerns and complaints, answer questions, and help them manage their accounts. From business management solutions to reward points and hosting travel accommodations- American Express has become an all-around service. Independent, creative, and timely with the ability to not only solve the business customer’s problem but think outside of the box and go the extra mile to prevent future issues.
Understanding JAVA and having at least some experience working with payment processing software can also help. Team members work together closely via remote communications to plan and develop software to be used by American Express for payment processing, client accounts, and more. These jobs require you to scope out meeting and event spots and plan the meetings and events from start to finish.
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American Express Customer Care Professionals serve as the face of our brand by delivering extraordinary customer care through relationship building. American Express gives individuals the opportunity to become part one of the world's highly respected brands. I will be giving you all an overview of their home based customer service position. Apart from the professional cloud computing and security knowledge possessed by this individual, excellent leadership and project management skills will be needed for this role. At American Express, the job of a Global Mobility and Benefits Manager is to ensure that demands and requirements of clients are met in full, including benefits-based plans. Please, continue reading to learn more about American Express and the remote jobs there that suit you.
Save time and find higher-quality jobs than on other sites, guaranteed. If so, please click "Applied for Job" to save it to your "Application History" page. Lead process improvements and automation for the asset-backed securitization process by working closely with treasury, legal, technology, Bank and other business partners. Ensure accuracy, integrity, and timeliness of financial information including reports, metrics, and outlook. Support the preparation and review key documents that are used for SEC/Regulatory filings, including the Earnings Release, 10-Q, and Annual... Working on multiple simultaneous audit engagements of all sizes and complexity across first & second line of defense business functions.
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They pride themselves on fantastic customer service, among other things, and they have a solid reputation for being excellent service providers. They have a robust, 24-hour concierge service for their members to help with things like trip planning, getting hard-to-get tickets, finding alternatives when plans fall through, and more. Most people are aware of the employment policies of American Express being that you have to apply from any part of the state it is operational, but only few are aware of the fact that the Company offers remote jobs too.
However, I’ve read that the training process is anywhere from six weeks to 11 weeks. You’ll also need a headset with noise canceling technology to provide you with distraction-free listening. If a preferred carrier is not available in your area, they will cover $100 for set up and send $75 on the first paycheck of each month for fees. If you have children, be certain you have adequate childcare available during working hours. They also work to grow and mature customer relationships and exceed customer expectations by offering solutions tailored specifically to American Express customers, per the American Express website.
American Express Review: Work from Home Customer Service
Managing the building's monthly and quarterly reporting requirements, including oversight of general ledger data and the preparation of consolidated results, financial statements, and tax filings. Develop pricing strategies based on quantitative data analytics and provide recommendations on key financial / commercial terms during merchant negotiations. Evaluate business cases for various merchant pricing scenarios, model P&L impacts, and perform... Enhance and redevelop models, as required, including data selection, validation, ongoing monitoring and governance. Update model documentation submitted to internal validation teams and external regulators.
Credit card companies — specifically American Express — hire hundreds of virtual customer care representatives to handle their customer service. Whether youre a tenured travel professional or just starting your travel career; if you have a flair for exceptional customer service, a passion for learning and natural curiosity, this role is for you. With an intensive paid training and coaching program, heres your chance to become a highly skilled Travel Consultant. As I mentioned previously, there are other virtual positions with American Express that you might want to learn more about, especially if customer service isn’t something that you’re interested in. Also, I want to mention — since these jobs at American Express go so quickly — you can set up an alert via American Express that will let you know when virtual positions are open. Flexible to service our business customers nights and/or weekends, including some holidays, we are specifically hiring for full-time employees.
Since you’ll be handling customers’ personal and financial information call after call, American Express is putting a great deal of trust in you. Having a bachelor’s degree is definitely an added bonus, but it’s not required. If they sign up, you’ll be rewarded for hitting certain performance marks and sales goals. Depending on how much you’re willing to work, there are both full-time and part-time positions. A typical day in the life of a Customer Care Professional involves taking customer calls and addressing customer inquiries.
This could be addressing customer issues regarding an account, upgrading a customer to a new credit card, or finding solutions to customer problems. Stop flying by the seat of your pants and land your dream job quicker with the Work From Home Career Planner! Organize your job search, track your progress, and manage relationships. Plus, you'll learn the methods and techniques that I use to spot scams, so you don’t fall prey to them. Some employees say they were working more hours than they preferred which affected their work-life balance, while others felt some pressure to meet the monthly metrics for incentives. American Express also provides some competitive benefits, so you’ll get medical insurance, paid time off, and more.
American Express work from home jobs pay very well – pay can start around $16 an hour and can move upwards close to $30 an hour due to bonuses and incentives. As with any customer service department — those that work in it, typically have to meet a matrix. Meaning, the customer service reps are required to meet certain quality criteria and performance criteria. Maybe it’s so many calls an hour, along with a customer service satisfaction rating that’s set by the company. Typically customers are polled or surveyed and asked what their experience was with the rep. Don’t let this scare you though.
Although some of these jobs may not be completely carried out from home, they are however jobs you can do largely working remotely with little or no need to come to an office. Participate in execution of a well-controlled monthly ALM process, including data preparation, process execution, preparation of reports, etc. This role is responsible for effective external public affairs and colleague communications activities.
Salespersons also know how to talk to customers well, so sales experience can always help you with this type of roll. Shifts run 24/7, so night and weekend hours are required in most locations. The American Express website says you can earn an average of $16.13 per hour with top performers potentially earning $28 per hour including base pay and incentive cash. Other requirements include strong verbal and written communication skills as well as being a good listener.
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